Individual reservation:
These general conditions of sale apply to any reservation made by a customer, subject to special conditions applied for special offers.
These conditions of sale are modifiable at any time, and the applicable conditions will be those in force on the date on which the reservation is made.
These general conditions of sale are brought to the attention of the customer at the same time as his reservation request. Any confirmation implies on the part of the customer the full and unreserved acceptance of these conditions.
Reservations are guaranteed for arrivals until 11:00 p.m. on the scheduled day of arrival. After 11 p.m., the hotel reserves the right to only keep guaranteed reservations for which the customer has notified the hotel of their late arrival. In the absence of any manifestation on the part of the customer, the cancellation conditions will apply to the reservation and the reserved room (s) will be freely put on sale.
The customer accepts and agrees to use the room with due diligence. Also any behavior contrary to good morals and public order will cause the hotelier to ask the customer to leave the establishment without any compensation and or without any refund if a payment has already been made.
The rates :
The prices are indicated in Euros and inclusive of tax, plus tourist tax, for a determined number of people per room and for the chosen date. Breakfast and other services are billed as a supplement per person and per day, except special offers and boxes.
Since 2021, the tourist tax set by our municipality is € 1.32 / day / adult (from 18 years old), to be paid on site on the day of your departure.
No stay booked before the establishment of a possible promotional offer can be refunded, even partial.
General booking conditions:
Deposit:
The deposit is due for any reservation and is only deductible at the end of the agreement if it has been fully executed (Article 1590 of the Civil Code).
The payment of the deposit represents a determining and substantial condition of the reservation. If the deposit is not paid, the hotel cannot confirm the reservation and the availability of the room (s) reserved cannot be guaranteed.
A reservation will only be considered firm if accompanied by a deposit corresponding to:
– 1 night for any stay of 1 to 3 nights;
– 40% of the total amount of the stay, from 4 nights.
Payment can be made by bank transfer, American Express, Visa or MasterCard.
In accordance with article 1590 of the French Civil Code, the deposit will be retained in the event of cancellation. All security deposits paid are nonetheless refundable according to the cancellation conditions.
Terms of cancelation :
Any modification or cancellation of a reservation must be sent in writing by the customer to the hotel (email – mail – fax). The date of receipt by the hotel of the modification or cancellation request is the date taken into account for the cancellation. Any request received will be the subject of a written response from the hotel’s Reservations Department.
Cancellation fees:
– between 45 and 31 days before the scheduled day of arrival: the deposit is refunded after deduction of 30 Euros administration fees.
– between 30 and 21 days before the scheduled day of arrival: the deposit will be postponed for a subsequent stay provided that the room has been re-let for the entire period concerned, otherwise: 50% of the deposit will be retained.
– between 20 and 10 days before arrival: 75% of the deposit will be kept, whether or not we have been able to re-let the room.
– 9 days or less before arrival: the full deposit will be retained, whether or not we have been able to re-let the room.
Modifications:
For any shortened stay, or the arrival of which is postponed, or with a reduction in the number of rooms, reported less than 30 days before the scheduled arrival date; the canceled nights will be invoiced at the rate of 20 to 40% of the room rate according to our general cancellation conditions above. in their entirety.
For reservations made through partner websites, cancellation must be made through those websites. The cancellation conditions that apply are then specific to the partner and may therefore be different from those of Hotel Le Pinarello.
In the event of an extension of the stay, the general conditions of the hotel will apply to the additional nights.
Customers are reminded, in accordance with Article L. 121-20-4 of the Consumer Code, that they do not have the right of withdrawal as provided for in Article L. 121-20
of the Consumer Code, as long as the services are provided on a date or according to a determined periodicity.
Special Conditions Linked to Boxes:
Reservations with our Boxes:
We ask for 40% of the total amount of the stay as a deposit at the time of booking.
The dates of your stay may be changed with a price adjustment no later than 30 days before the scheduled arrival (depending on availability and price periods); in this case, the stay may be postponed before the end of the current season (stay cannot be carried over to the following season).
In the event of cancellation, the amount paid is non-refundable.
For any reservation, once your stay has been initiated, if it should undergo a reduction in time, the entire stay will remain due to the hotelier.
Offer with Buffet Breakfast included:
Any special offer including the Breakfast Buffet does not allow the deduction of breakfasts not taken; in case of room service the supplement will be starting from 5€ per person.
Arrival departure :
On the day of arrival, rooms are available from 4:00 p.m. On the day of departure, the rooms must be vacated by 11:00 am.
Any missing and / or damaged item found in the rooms or in the common areas of the hotel and not reported by the customer upon departure, will be invoiced and paid by debit from the customer’s credit card given as a guarantee.
Tobacco :
We inform you that it is strictly forbidden to smoke in our establishment (Anti-smoking law of 01/01/2008). If, however, a cigarette smell was detected in your room, we would be obliged to charge you the sum of 1000 Euros to cover the cleaning costs.
However, you are allowed to smoke on the terrace of your room and in the restaurant-bar.
Formal prohibition of the use of cooking devices
For safety and fire prevention reasons, the use of any portable cooking appliance is strictly prohibited throughout the site.
This includes, but is not limited to:
- Electric or gas planchas
- Stoves
- Barbecues
- Braziers
Failure to comply with this instruction may result in sanctions until 5’000€. We thank you for your understanding and collaboration to ensure everyone’s safety.
In addition, in case of material damage following the use of cooking appliances, the cost of repairing or replacing the damaged equipment will be charged to the offending customer.
Computing and Freedom:
Pursuant to Law 78-17, known as IT and Freedoms, customers are warned that their reservation is subject to computerized personal processing. Users have the right to access and rectify the data entered, which is exercised at the head office: SARL HÔTEL LE PINARELLO, Plage de Pinarello, 20144 Sainte Lucie de Porto-Vecchio. It is specified that this information is not communicated to third parties.
Hotel Le Pinarello offers free WIFI internet access. The customer user agrees that the computer resources made available to him will not be used in any way for purposes contrary to good morals and public order.
Le Pinarello has a video surveillance system in the public areas of the building.
Visuals
Every effort has been made to ensure that the photographs, graphic representations and texts give as exact an overview as possible of the services offered. Variations may occur, in particular due to the change of furniture or possible renovations.
The same goes for the beach and the bay of Pinarello, nature being wild and changeable, the turquoise color of the water, the sun and the boats in our photographs may differ from day to day.
The customer can not claim any claim of this fact, since these variations do not relate to the essential characteristics of the service.
Pets :
For safety and hygiene reasons, pets are not allowed in our establishment.
Responsibility :
In the event of exceptional events or cases of force majeure, the seller reserves the right to provide partial or full accommodation for customers in a local establishment at no additional cost. In the event of force majeure, unforeseeable events or events beyond its control, the seller must inform the customer by all possible means in order to limit potential damage.
The seller cannot be held responsible for the non-performance or improper performance of the reservation in the event of force majeure, due to a third party, caused by the customer or by his partners.
Attribution of jurisdiction :
Any dispute that could not have been settled amicably, and relating to the validity and performance of this contract, will be subject to the assessment of the Ajaccio Commercial Court.
Mediation:
In accordance with Article L. 612-1 of the Consumer Code, consumers, subject to Article L.612.2 of the Consumer Code, have the right to submit a request for amicable resolution through mediation within one year of submitting a written complaint to the professional.
HOTEL PINARELLO has designated SAS Médiation Solution as its consumer mediation entity, registered under number 53626/VM/2409.
To refer a matter to the mediator, consumers must submit their request:
– Either in writing to: Sas Médiation Solution – 222 chemin de la bergerie 01800 Saint Jean de Niost
– Or by email to: contact@sasmediationsolution-conso.fr
– Or by completing the online form entitled “Refer to the mediator” on the website https://www.sasmediationsolution-conso.fr
Regardless of the method used to refer the matter, the request must include:
– The postal address, telephone number, and email address of the claimant,
– The name, address, and registration number with Sas Médiation Solution of the professional concerned,
– A brief statement of the facts,
– A copy of the previous complaint,
– Any documents that may be useful in investigating the request (purchase order, invoice, proof of payment, etc.).
• The Customer is reminded that, in accordance with Article L. 121-20-4 of the French Consumer Code, they do not have the right of withdrawal as provided for in Article L. 121-20 of the French Consumer Code, since the services are provided on a specific date or at specific intervals.
• In the event of a dispute with Hotel Le Pinarello, the Customer must first contact Hotel Le Pinarello by email (contact@lepinarello.com) or post (3662 Strada di Pinareddu – 20144 Ste Lucie de Porto-Vecchio).
• If the complaint to Hôtel Le Pinarello is unsuccessful or if no response is received within two (2) months, the Customer may submit the dispute with Hôtel Le Pinarello to a mediator (Sas Médiation Solution) who will attempt, independently and impartially, to bring the parties together to reach a solution.
• The Customer can access a complaint form on the mediator’s website (https://sasmediationsolution-conso.fr) to submit their request for mediation. The Customer and Hôtel Le Pinarello remain free to accept or refuse to settle a dispute through mediation, as well as to accept or refuse the solution proposed by the mediator. In the absence of an amicable agreement, the competent court for resolving the dispute is that of the defendant’s place of residence or that of the place of performance of the Reservation. The Customer may also, if they wish and independently of any other procedure for settling their dispute with Hotel Le Pinarello, use the online dispute resolution platform offered by the European Union: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage These General Terms and Conditions are subject to French law. In the event of any difficulty in interpretation resulting from a contradiction between the French version and any version in another language, only the French version shall be taken into account.